Privacy Policy

We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy will outline how and why we collect, use, retain, and disclose personal information.

The terms “we”, “us”, and “our” refer to Accelerate Equity (ABN: 96 608 193 120). 

By engaging with our services and website, you agree to our collection, retention, use, and disclosure of your personal information as outlined in this policy. 

Personal Information & Types We Collect 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. 

When interacting with us, whether it’s through this website, online advertisements, on calls, during a session or within an interaction with any of our products or services, we collect personal information associated with you. 

We gather your personal information directly during your interactions with us to improve and tailor our services to you. Interaction may occur through our website, social media platforms, advertisements, or any other customer touchpoints or communication channels. 

We have several tools that help us collect this data, including but not limited to Google products and services, website cookies, advertising pixels on our website and other third-party tools and services. 

Some of the personal information that we may collect and hold can include but is not limited to:

  • Contact details 
  • Demographics 
  • Your investing goals 
  • Details of your purchases, service usage, and any inquiries or complaints you have
  • Interactions with our products, services or other user touchpoints  
  • technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system
  • How you access, navigate, and interact with our website using tools like Google Analytics, cookies, and other digital tracking technologies. 

Website Cookies

Our website uses cookies. Cookies are small pieces of text sent to your browser by a website you visit. They help websites remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you.

We use different types of cookies, including: 

  • Persistent cookies, which remain on your device after you close your browser, speeding up your interactions on subsequent visits.
  • Session cookies, which are temporary and removed once your browser session ends. These manage the display and presentation of content during your visit.

You may disable cookies via your browser settings, though doing so may impact access to the website’s full functionality.

Why Your Personal Information is Collected

By collecting, holding and using your personal information, we can:

  1. deliver products and services to you and manage our relationship with you, better tailoring services to you 
  2. contact you when necessary, including responding to your questions or complaints, or to inform you of important updates.
  3. adhere to our legal responsibilities and cooperate with government and law enforcement bodies as required.
  4. identify and inform you about other products or services that may be of interest to you.

If you choose not to provide your personal information, it may hinder our ability to offer you our services or respond to your inquiries.

We may use your personal information to contact you with information or offers that we believe you will find valuable for marketing purposes. However, if you would prefer not to receive promotional or other materials from us then you can unsubscribe at any time by following the unsubscribe instructions contained in the message.  

 

Storing Personal Information

We store your personal and or sensitive information primarily in computer systems and databases, which are managed by us or our external service providers. Additionally, some of your information is securely stored in paper format.

To safeguard your personal information from misuse, interference, loss, and unauthorised access, alteration, or disclosure, we have implemented and continuously maintain robust security measures and processes. These include:

  • Utilising identity and access management technologies to control and secure access to systems where information is processed and stored.
  • Ensuring that all employees adhere to our internal security policies and protocols to maintain the integrity of your information.
  • Routinely monitoring and evaluating our security practices and procedures against both our standards and industry best practices.

From time to time, your personal information or data may be stored with offshore data server providers. 

 

Disclosing Personal Information and Why 

We may share your disclosed personal information with our affiliated companies or transfer it to them. Additionally, we may provide your personal information to external service providers to facilitate the services they offer to us or on our behalf.

We may also share your personal information with other entities under the following conditions:

  • when legally required or permitted by law;
  • if you have clearly consented to the disclosure, or such consent can be reasonably inferred from the circumstances; or
  • as allowed under the Privacy Act.

How to Access Personal Information or Ask for a Correction 

You can access or request corrections to your personal information from us. 

Please reach out to us using the Contact Us form provided in this privacy policy to make such requests. However, please note that there are specific scenarios where we may not be required to grant you access to your personal information – this could include circumstances where providing this information would: 

  • be against the law (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
  • have an unreasonable impact on another person’s privacy; or
  • prejudice an investigation of unlawful activity.

Access to your personal information may be denied if it pertains to ongoing or expected legal proceedings, and if the information would not be available through the discovery process in such proceedings. Should we deny your request for access, we will explain the reasons for our decision

While there is no fee to request access to your personal information, should there be any reasonable costs associated with fulfilling your request—such as costs for time spent compiling a large amount of material—we may charge you for these expenses.

We are committed to responding to your requests for access or correction promptly and will ensure that all personal information held is accurate and kept up to date. 

Lodge a Complaint

If you have concerns about how we have managed any privacy issues, including your requests for access to or correction of your personal information, please reach out to us using the contact details provided within this policy. 

We will review your complaint to determine if further investigation is needed and will inform you about the results of this review and any follow-up actions that may be taken.

If you are still dissatisfied with how we have addressed your privacy concerns, you may seek further advice from an independent advisor.

 

Contact details 

Accelerate Equity (ABN: 96 608 193 120)

Please find the Contact Us form here if you wish to contact Accelerate Equity.